continued from yesterday.....I awoke this morning and my iPod tells me I got an email from apple whilst I was snoring, Choice, I can finally get my redemption code, after all, I sent apple all of the serial numbers etc from my gift card failure, It was not to be. Naveen from apple sent the standard scripted reply asking for me to fax them a copy of the receipt, the card, send name, email, phone etc to a fax number (the contact details they already fricken have from the initial support request). I bluntly refused, I severely dislike to jump through hoops to get something to work that should work in the first place, I have a rule where if at all possible I will not let someone else's stupidity/lack of testing/poor product become my problem, I did however take a picture of the card, receipt etc with my blackberry and then sent it back to Naveen and told him he has til 3pm today to reply to me and then im just going back to Dick Smith Electronics and getting another card. 3pm came and went and still no word from Naveen, so off to Dse Pukekohe I go, I had already dealt with the manager on this topic a few times and have a work account there so he gladly swapped it. Whilst still in the store I asked the manager to scrape off the label and luckily the code stayed put and I have now credited my iTunes account. The mildly attractive sales girl stated a lot of people have had this issue, you'd think Apple would sort it out.
DSE WIN!! APPLE FAIL!!
Id suggest scratching the label off instore to avoid having to deal with Apple's retarded support.
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