I thought when I had the issue with the iTunes gift card a few weeks ago that it would be the most retarded customer service experience of the year hands down... But no, we have a new winner Ladies and Gents, Garmin. Do not buy ANYTHING from this company if you live in New Zealand. They recently moved their support to ausi, which is cool, but the ability to buy Maps from the garmin website does not exist!
In I.T. you get to work on a wide range of different stuff, sometimes stuff you would not normally work on such as a Garmin GPS for one of my bosses. He is going to the states next week and wants the North American maps installed on the device, Easy job I thought. I left it for the last job of the day and headed up there registered the device, downloaded the browser plugin, updated software on device etc, went into the garmin mapstore and proceeded to find the Map that was needed and added it to cart. Went to the checkout and punched in the Amex details... Checkout fails, problem with the address or something, of course there is no specific error just failed, please check your details. After spelling the address 14 different ways and getting no where we tried a Mastercard, still no luck. 40 mins or so had gone buy so I decided to call Garmin, which transfers to Ausi... phone was answered after about 2 mins, and I explained I was having issues, the CSR on the other end promptly told me you cannot buy maps online for download in NZ, To be clear I explained we wanted North American maps... and she confirmed you cannot buy them in NZ, Even though the website lets you enter NZ as a country and proceed on through to checkout, I said to the CSR are you serious? So if I flew to Ausi, I could buy a map, and she confirmed, that yes with an Ausi credit card I could indeed buy a map and there was basically no other solution other than to buy a navman or tomtom.. What a Failure I told her, I also added they might want to clearly advertise the fact on their site you cannot buy Maps online.. They did direct me to the Auckland map center, who have heard hundreds of the same story's re Garmin and they can order the map from Garmin, but it takes 1.5 weeks, the Boss leaves to the USA next thurs..
Of course there is the option of a hacked map, but not really something I like putting on my customers devices.
Garmin, you Fail at Customer Support!